Integrity Urgent Care vs ER
Integrity Urgent Care vs ER

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  • 4/24/2023

    My first time here with my kid and I was super happy with the quickness and staff. I was nit seem at freedom Urgent care who wouldnt even check me in! I came here and in less than an hr we were in and out! Quick diagnosis and amazing staff. I plan to keep coming here!

  • 1/7/2023

    I thought the care was good until I tried to get ahold of a nurse with a question about my medication they prescribed. For TWO DAYS I called and never got a call back. The second day I called they put me on hold for a very long time then finally told me they’d have to take a message and call back when not busy. I understand being busy but what kind of patient care is this!?! A few minutes to reach out to answer a follow up question from a patient is too much to ask?!? Very disappointing.

  • 10/13/2022

    Daughter went in for a arm rash, they barely looked at her and said we should go to our PCP. Total waste of time

  • 10/8/2022

    AMAZING staff. I called on Saturday at 5pm, made an appointment for 6:25, waited until 7 for the room and checkup, walked out before 8. Yes it was busy but the entire staff was working hard all evening and it got full quickly. I was covered by my insurance & I was prescribed exactly what I needed. Nothing like the Urgent Care back home in Houston! Thank you so much to the young woman at the front desk who gave me the link to make an appointment and attended to me the moment I walked in, also the doctors/nurses were wonderful. Kind, helpful, quick.

  • 7/19/2022

    Efficient processes, friendly staff and clean facilities. Would highly recommend office replace low energy television viewing with calm zen music to keep stress levels low while waiting and worrying about your medical condition.

  • 4/8/2021

    I really hate to complain, but we came with a sick 1 year old this afternoon and we were turned away because he had a fever and the door keepers were worried about his “flu like symptoms”. He has had a cough and a high fever. Will cry for 30 min to an hour which is not like him at all. However, you advertise on social media that you treat the flu and to come by for treatment! Since we were turned away we had to go to the ER where he was diagnosed with hand foot and mouth. Very poor service and false advertising!

  • 6/6/2021

    Their list of “accepted insurances” is misleading. My carrier was listed and I chose to schedule an appointment after work. When I arrived for my appointment I was told that they attempted to contact me several times to inform me that they couldn’t see me due to not being “credentialed” with my insurance. While I did receive a phone call no message had been left by said receptionist. I was offered to goto the Cove clinic but chose a competitor due to knowing that the other clinic accepts my carrier.

  • 8/16/2021

    I came to the clinic earlier today to have a physical done for my daughter for volleyball. But the young lady at the front with wild hair told me there was a two hour wait and to come back at 7 PM. I came back at 7 PM only for her to tell me that they were no longer taking walk-ins when I could’ve easily made an appointment and or stayed . This is very unprofessional and I do not recommend using them. It was a waste of my time, my daughters time and gas. If I could give them zero stars I would!

  • 3/31/2021First to Review

    The staff were kind and courteous along with being professional. The nurse who took vitals of my son was absolutely an angel since my son was throwing a tantrum. She was super great with him especially since it was for the covid test. The Provider Mark Montelongo was absolutely patient and great as well. I definitely recommend coming here if you plan to get your covid test taken or for anything else in general. Thank you.

  • 10/4/2021

    Had a walk in Appoinment at 5:30 kept skipping us these is crazy never coming here again never the worst customer service ever

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