Grace period waiver deadline for E-ZPass penalties end on Nov. 30
Grace period waiver deadline for E-ZPass penalties end on Nov. 30

BALTIMORE — The Maryland Transportation Authority Board Thursday approved a customer assistance plan that includes a civil penalty grace period that waives all civil penalties for customers who pay their unpaid tolls by 11:59 p.m. on Nov. 30.

Effective Thursday, the MDTA has begun a civil penalty waiver grace period for tolls paid in full and has ceased referring toll bills to the Central Collection Unit and MDOT Motor Vehicle Administration temporarily. MDTA will resume referrals of unpaid toll bills and civil penalties to CCU and MDOT MVA on Dec. 1.

The waiver grace period and the move to temporarily cease referrals to CCU and MDOT MVA for unpaid toll bills come after Governor Larry Hogan asked the agency and the MDTA Board members to explore ways to provide relief for customers facing late fees on toll bills that accrued during the height of the COVID-19 pandemic.

“The deferral of toll bills during the pandemic protected Marylanders from hardship during one of the greatest health and economic emergencies of our lifetimes, but we realize paying off those bills now can be a challenge for many families,” said Maryland Transportation Secretary James F. Ports Jr., who serves as MDTA Board chairman. “The Customer Assistance Plan approved (Thursday) by the MDTA Board responds to Gov. Hogan’s request — as well as our customers’ requests — to explore relief options. The plan gives Marylanders plenty of time, more than nine months, to pay toll bills without having to worry about additional penalties or other consequences.”

The Customer Assistance Plan also provides working with MDTA’s toll vendor to increase the number of customer service agents to reduce call and web chat wait times and working with MDTA’s toll vendor to explore a payment plan opportunity.

“Our entire MDTA team is committed to assisting Marylanders, commuters and visitors who use our toll roads, bridges and tunnels,” said MDTA Acting Executive Director Will Pines. “The new Customer Assistance Plan will provide people with more time, and less worry, as they emerge from another financial impact of the pandemic. We’re also working to respond to questions more quickly to give customers the one-on-one help they may need.”

Because the MDTA Board action is effective Feb. 24, the civil penalty waiver grace period is not retroactive, and customers should note the following key dates:

Payments made/postmarked before Feb. 24, 2022: Civil penalties that are already paid will not be reimbursed.

Payments made/postmarked Feb. 24 – Nov. 30: For every unpaid toll transaction paid in full, the corresponding civil penalty will be waived. Additionally, no toll debt will be referred to CCU or MDOT MVA.

Feb. 24 – Mid-March 2022: Civil penalties will be waived for each paid toll, but civil penalties remain on accounts until the software changes are in place to reflect the waiver.

Mid-March: The system functionality for the waiver grace period will be completed, allowing customers to confirm online that their penalties are being waived following full toll payment.

Nov. 30 at 11:59 p.m.: Civil penalty waiver grace period ends.

Dec. 1: All unpaid tolls and civil penalties are due based on the printed due dates, and toll debt referrals to CCU and MDOT MVA resume.

This plan does not impact the posting of backlogged tolls. The MDTA will continue posting COVID-backlogged tolls into summer 2022. For customers who choose not to pay their Video Tolls before the due date on the notice, mailings of citations/civil penalties will continue during the grace period and will remain in effect if unpaid tolls are not paid by 11:59 p.m. on Nov. 30 (within the grace period).

Customers with unpaid Video Tolls can pay by the following methods:

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